Event Description

Civility at Work (virtual)

Dec. 08, 2021

Optional Course  - QNET Certificate in Management Development (CMD)


Virtual workshop over two mornings:
Wednesday & Thursday, December 8 & 9
8:30 a.m. to 12:00 noon (on zoom)

Included in your registration is a copy of the eBook Civility at Work: How People Treatment is a Critical Success Driver For Business, by Lew Bayer  




Research shows that work is the primary cause of stress for many working adults. Whether it is ill-prepared co-workers, office bullies, overt discrimination, rude customers or any other of a multitude of workplace incivility occurrences, employers and business owners have the ability to create workplace cultures that foster civility and enable people to put their best foot forward at work.


The Civility at Work course, based on the book by the same title and delivered by author and international civility expert Dr. Lewena Bayer, offers an essential toolkit of strategies, tools, insights and information for small business owners, entrepreneurs, leaders and managers who want to build a buisness based on character, civility, and common courtesies.


It's never too late for embedding civility in processes and systems, however, incorporating ethics, social justice, equity and fair play into your mission, values and vision from the beginning can save a lot of time and set you up for success.


Civiltiy at Work provides essential information, facts, stories, insights from the field and practical tips related to the business of civliity.


After taking this course, you can immediately start building a culture of civility in your workplace by incorporating some or all of the tools provided in the book, including:


  • Strategies for embedding civility in your business plan, mission, values and workpalce communication plan
  • Applying insights from the leading civility experts to your current workplace
  • Identifying and adopting a practical definition of civility
  • Assessing the extent to which incivility is impacting your bottom line
  • Understanding trends and other influences that are impacting how we work
  • Understanding how civility is a measurable competency


Who should take this course?

The book represents a ready-to-use toolkit with practical applications for:

  • Business consultants
  • Entrepreneurs
  • Performance and productivity analysts
  • Workplace trainers
  • Social and communication training facilitators
  • Customer service experts
  • Business owners, leaders, managers, supervisors, and individuals who want to build a better workplace or build a successful business




For more than 20 years, Civility Experts CEO Lew Bayer has been internationally recognized as the leading expert on civility at work. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts (501 affiliates in 48 countries) has supported hundreds of organizations in building better workplaces. In addition, to her role at Civility Experts, Lew is Chair of the International Civility Trainers' Consortium, President of The Center for Organizational Cultural Competence, and Founder of the In Good Company Etiquette Academy. A 17-time published author, including two international best sellers, she was a national columnist for ten years and has contributed expert commentary to many online, print and televsion publications. Lew is one of only 26 Master Civility Trainers in the world, a distance faculty member at Georgetown University Center for Cultural Competence, a facilitator at the Canadian Management Center, and Social Justice Instructor at MITT. 

This workshop is:


- QNET Members: $389.00 + GST  QNET member list
- Event Partners (see list below): $389.00 + GST
- Non-Members: $459.00 + GST 
 Join QNET

Event Partners: 
(Members of the following organizations receive the partner rate for this event)

  • APICS Winnipeg Chapter (APICS)
  • Manitoba Aerospace

This session is also presented in partnership with:

  • The Manitoba Government
  • CAM:OE, University of Manitoba Extended Education


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