Event Description

Communicating with Civility, Credibility and Competence (virtual)

Mar. 01, 2021

Optional Course - QNET Certificate in Management Development (CMD) 

The course will be offered in a virtual format (over zoom):
1:00 p.m. to 4:30 p.m.
Monday, March 1 and Tuesday, March 2, 2021


Workshop Description:

In these uncertain times, we need to adjust our communication at home, in public, and at work to adapt to change; and sometimes it is difficult to know what is true and what is not.

It is at times like this when the ability to communicate with civility, credibility and competence is essential for success. 

By applying these tried-and-tested communication best practices, you can build your reputation, boost your credibility, influence others in significant and positive ways, and even improve the bottom line.

After attending this interactive and practical workshop, you will be better able to:

  • Understand what civility is and why it is essential to effective communication in your workplace.
  • Identify and avoid communication habits that may be undermining your (or your organization's) credibility.
  • Adopt one or all of ten proven communication best practices that relate to verbal, nonverbal, written and electronic communications.
  • Be recognized as a professional who communicates with clear purpose and saves others time and energy.
  • Exhibit high social competence and a service-orientation that will leave a long-lasting impression with whomever you communicate.

Lew Bayer is an author, speaker, entreprenmeur and the world's foremost expert on civility. For the past 19 years, Lew has been CEO of the multinational civility traning group, Civility Experts Inc. A 14-time published author, two of her books -  The 30% Solution: How Civility at Work Increases Retention, Engagement and Profitability and Golden Rule Civility: An Action Plan for Building a Global Culture of Honour - are international bestsellers. Lew is one of only 14 master civility trainers in the world. She is a distance faculty member at Georgetown University Centre for Cultural Competence, a long-term facilitator at the Canadian Management Centre in Toronto, an instructor on social justice at the Manitoba Institute of Trades and Technology, and a certified Culture Coach. Most recently, Lew has taken on a role as a Global Advocate and Director of Global Licensing for Champions of Humanity. 


nationally recognized as Canada’s leading expert on civility in the workplace, with focus on Social intelligence and culturally-competent communication. She is founder of the Center for Cultural Competence and President of civilityexperts.com. Lew is a 6-time published author, national columnist and faculty member at Georgetown University. Recently, she won the Manitoba Woman Entrepreneur of the Year award in the International Business category.

This workshop is: 


- QNET Members: $399.00 + GST  QNET member list
- Event Partners (see list below): $399.00 + GST
- Non-Members: $469.00 + GST 
 Join QNET

Event Partners:
(Members of the following organizations receive the partner rate for this event)
- APICS Winnipeg Chapter (APICS)
Manitoba Aerospace

This session is also presented in partnership with:
- Manitoba Education and Training
- CAM:OE, University of Manitoba Extended Education 



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