Event Description

QUEST: Lean Customer Service

Oct. 28, 2013

11:30 a.m. to 1:30 p.m.
Location: QNET - Suite 660, 175 Hargrave Street, Winnipeg

QNET Member / APICS Partner Rate:  $39 + GST
Non-Member Rate:  $49 + GST | Join QNET
Above rate includes a light lunch.

Whether you are a product or service based company (or both), customer service is a key ingredient to growing your business. However, in a recent Time Magazine article, 80% of companies polled stated that they delivered "superior" customer service, while only 8% of their customers agreed.

Find out how service organizations can adopt Lean Thinking to enhance customer value and continually improve performance.  

At this luncheon presentation, you will learn:

  • The challenges customers face with getting the service they need.
  • The key barriers for organizations delivering exceptional customer service.
  • How to apply the five principles of Lean Thinking (based on the book by Womach and Jones) to Customer Service.
  • How to get started using LEAN to improve customer service. 


Murray Grant is President of MasterKey Business Solutions, a Manitoba based management consulting and training company specializing in business, sales and service excellence. His professional experience spans over 28 years in executive sales, business development, and management consulting. Murray has provided consulting services and deployed Quality and Lean Thinking programs in a broad range of industries.

Tamara Johnston
is the Marketing Manager for MasterKey Business Solutions. She has provided media, marketing, and consulting services for clients across Canada. 

is a series of information sessions that bridge the gap between business needs and local consulting expertise. Presentations feature a variety of concepts, tools and practices relevant for today's workplace.

This session is presented by QNET in partnership with APICS Winnipeg Chapter and Industry Workforce Development, Manitoba Entrepreneurship Training & Trade

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