Event Description

Communicating with Civility, Credibility and Competence

Oct. 13, 2022

Optional Course - QNET Certificate in Management Development (CMD) 

In Person* - 8:15 a.m. to 4:15 p.m. 
Location: QNET - Suite 660, 175 Hargrave Street, Winnipeg

* Not able to attend in person? Contact mail@qnet.ca to see if you can join the in-person course by zoom.


Workshop Description:

Have you wondered how to interpret something someone else said, or found yourself not knowing how to say something you need to say?

Does negativity or rudeness ever impact productivity, loyalty or morale in your workplace?

By applying these tried-and-tested communication best practices, you can build your reputation, boost your credibility, influence others in significant and positive ways, and even improve the bottom line.

After attending this interactive and practical workshop, you will be better able to:

  • Understand what civility is and why it is essential to effective communication in your workplace.
  • Identify and avoid communication habits that may be undermining your (or your organization's) credibility.
  • Adopt one or all of ten proven communication best practices that relate to verbal, nonverbal, written and electronic communications.
  • Be recognized as a professional who communicates with clear purpose and saves others time and energy.
  • Exhibit high social competence and a service-orientation that will leave a long-lasting impression with whomever you communicate.

Lew Bayer is an author, speaker, entreprenmeur and the world's foremost expert on civility. For the past 19 years, Lew has been CEO of the multinational civility traning group, Civility Experts Inc. A 14-time published author, two of her books -  The 30% Solution: How Civility at Work Increases Retention, Engagement and Profitability and Golden Rule Civility: An Action Plan for Building a Global Culture of Honour - are international bestsellers. Lew is one of only 14 master civility trainers in the world. She is a distance faculty member at Georgetown University Centre for Cultural Competence, a long-term facilitator at the Canadian Management Centre in Toronto, an instructor on social justice at the Manitoba Institute of Trades and Technology, and a certified Culture Coach. Most recently, Lew has taken on a role as a Global Advocate and Director of Global Licensing for Champions of Humanity. 

This workshop is: 


- QNET Members: $399.00 + GST  QNET member list
- Event Partners (see list below): $399.00 + GST
- Non-Members: $469.00 + GST 
 Join QNET

Event Partners:
(Members of the following organizations receive the partner rate for this event)
- ASCM Winnipeg Chapter 
Manitoba Aerospace

Other Affiliations:

CAM:OE, University of Manitoba Extended Education

Funding provided by:
The Manitoba government




Featured Recent Events

Certificate in Management Development (CMD) - Core Course Package
The CMD is designed to meet your individual performance...
Sep 21

Certificate in Change Management (CCM): The Change Leader's Certificate
CMD Optional Course - This three day certificate course...
Oct 13

Certificate in Leadership Development (CLD) - Fall 2021
NEW START DATE! The 7 day Workplace Leadership program...
Nov 16

Trauma-Informed Leadership (virtual)
A compassionate and trauma-informed approach to leadership...
Nov 17

Performance Conversations: Feedback, Defensiveness, Abrasive Behaviour (virtual)
CMD Optional Course - At this virtual workshop (four...
Nov 18